Yes, your order's status and tracking details are available in your account. Don't have an account? Sign up for one. You'll need to use the same email address you used to place your order.

Yes, we offer a removal and recycling service on most appliances. You will see the option in your basket or request this at the point of claim, simply tick the option to add it to your order. Please note, it's a like-for-like service, so we can only remove the same type of appliance as we are delivering.

Yes, we offer an installation service for most appliances. You will see the option in your basket, simply tick the option to add it to your order.

Our delivery team can carry large appliances to any floor however you will need to let us know before hand if you have access difficulties. Some very large items, like American fridge freezers and range cookers may be delivered to a doorstep or garage however you can check this with our team.

Most of our delivery partners will give you a timeslot on the day of the delivery. This is usually a window ranging from one to four hours, depending on the courier.

Collection isn't currently available for orders.

Providing your order hasn’t been dispatched, yes. Just log into your account and let request to change it or alternatively give us a call on 0330 633 6525 or email us at admin@coverwizeuk.com.

f your item arrives damaged you can refuse to accept the delivery; just sign the driver's delivery sheet 'damaged', then contact us to let us know. This way, the courier can return it, and we can quickly dispatch a replacement.

If you notice the damage after accepting your delivery, please get in touch and we'll talk you through the next steps.

Our delivery partner will leave a note to explain your next steps. There may be a redelivery charge.

We work with various couriers and suppliers, so if you've ordered multiple items, they may arrive separately. You'll receive a tracking code for each consignment to know when to expect your deliveries.

We'll send you an email, text or call the morning your order has been dispatched allocating you a 1-3 hour time slot on your chosen delivery date . You can also check your order status and tracking details in your account. Deliveries take place between 7 am and 7 pm. And most of our couriers provide this specific timeslot on the day.

We'll always endeavour to deliver to your room of choice. If the item has to go upstairs however, our team will review if it is safe to do so. If it wouldn't be safe to take the item upstairs, our team will offer to complete a doorstep delivery.