Coverwize and Privacy

This Website is owned and operated by Coverwize Uk Ltd. This privacy policy explains how we may use information we collect about you. Please read it carefully and make sure you understand it.

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Here at the Coverwize Uk Ltd we know how important it is to keep your personal data safe, that's why we're committed to making sure that you receive the service you'd expect and that your privacy is protected every step of the way.

In this notice you'll discover exactly what information we collect from you and how we then use this to deliver our services, as well as your rights. It might not be something you're interested in, but it's really important you have a read and of course, let us know if you have any questions.

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What information do we collect?

When you buy a product or service through us, we'll collect some of your personal details, to make sure you have everything you need to make the most of our services. Please rest assured that we'll only use this for administering your contract and to support the delivery of the services or products you've asked for.

Examples of the types of personal information we usually collect are:

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• Name

• Address

• Telephone number (including mobile)

• Email address

• Date of birth and age

• Payment details (Direct Debit, credit/debit card number)

• Property type (flat, house etc.)

• Information about whether you own your property

• Boiler details (make and model)

• Any additional requirements such as large print or Braille documentation

• Details of any additional authorised parties who can manage your requirements on your behalf

• I.P. address for your device (if visiting our website or using our app)

• Once you are a customer of ours, we record information about the types of services and products we provide to you

• Where you opt out of receiving marketing information from us, we will keep a record of this

  The information requested during the application process is required to complete the sale of the product on offer and forms part of your contract with us. If any of the data is missing from the application form or is incorrect, we may not be able to process your request

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Personal identification information

How we protect your Information

We use appropriate data collection, storage, processing practices and security measures to protect your data. This helps to prevent unauthorised access, disclosure or destruction of your personal details.

Using your Information

We may share your personal information with our service providers acting on our behalf to manage and administer our services and with our partners and agents who may also use your information. We and any of these third parties may contact you by mail, telephone or email for these purposes.

Financial Information

The financial information you provide is simply used for payment purposes. When you buy something on our site, you give your consent for us to provide this information to third parties involved e.g. your credit card company or bank.

privacy policy

From time to time, we may use customer information for new purposes we haven’t disclosed above. If our information practices change in the future, we’ll post the policy changes to our web site.

We do not store customer credit card details nor do we share customer details with any 3rd parties

Please contact us if you’d like to prevent us from using your information for new purposes. We’re also happy to give you the information we’ve collected about you on request. If we’ve got something wrong, contact us and we’ll happily correct it.

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Our legal basis for using your data

In most circumstances, we use the personal data you provide to us in order to perform our contract with you and to provide you with the products and/or services that you have decided to purchase from us.

We also have a legitimate interest in telling you about our products and services where we think that you may benefit from them.  To do this, we may use your personal data to send you information about our products and services which is based on your individual needs and requirements based on the information we hold about you.  More information about this is set out in the "We'll always keep you in the loop" section below.

We have a legitimate interest to make sure our products are used properly and we are providing the service Customers expect of us. In order to help us understand this, we may contact you for research purposes to gain insight on a recent interaction with us, and we may use open source data to check whether policy usage is in line with terms and conditions.

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Using information provided by third parties

We may receive personal data about you from our partners, which may include your name, address, telephone number and property type. A list of our partners can be requested via an email request Here We use this data to contact you by post with information about our products and services.  We will not contact you where you are on the Mail Preference Service, or where you have otherwise told us you do not want to be contacted by us.

We sometimes use data from other third parties or publicly available sources such as Experian, the edited electoral roll or the deceased preference service. Using this data helps us to ensure that our records are accurate and up to date by filling in any gaps on an address or clarifying vanity addresses and house numbers. It also allows us to remove anyone from our mailing lists that has passed away.

We also use data for other marketing purposes. Any data we use in this way is thoroughly checked by both the supplier and our own internal teams to ensure that the correct marketing permissions are in place and that the data is being used fairly.

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Keeping and storing your data

We maintain a record retention policy and schedule to make sure we keep a copy of your personal details for no longer than is necessary. We will process your data while you hold a product in order to be able to service it, in line with the purposes explained in this notice. We may also retain your data after your relationship has ended with us, in order to keep accurate records for tax, regulatory purposes and to handle any future complaints.

Some of the data that we collect may be transferred to and stored at a destination outside the UK or the European Economic Area, for example some of our IT systems are run on servers hosted in the USA. We take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws.

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We'll always keep you in the loop

Whenever we collect your personal information we'll give you the opportunity to let us know how you'd like us to get in touch in the future. We promise not to inundate you with marketing messages, but we also understand if you'd prefer not to receive anything from us.

If you've asked us to send you marketing material, you can change your mind at any time by contacting us using the details in the Contact Us section. You'll also find an unsubscribe link at the bottom of every marketing email we send to you.

If you've given us an email address you may receive messages related to the management of your policy via email, which include policy and renewal documents. If you'd prefer not to receive these messages in this way, just let us know and we'll be happy to provide them in paper form instead.

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Your rights matter

If you'd like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without a legal basis, you can ask us to stop or request that it's deleted from our systems.

To action any of the above, email us or alternatively you can write to us at: 

 

Coverwize Uk Ltd

Laurel Cottage

London Road

Uckfield

TN22 2EA

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