Do you need a one off repair?
Our team of experienced engineers are on hand nationwide, ready to help fix from kitchen essentials to household favourites we're here to help.
Already got cover and need to make a claim?
If your problem's covered by your Coverwize policy, you can make a claim online now. It's easy to do. Just tell us what's wrong and book a Home Expert for a time slot to suit you.
FREQUENTLY ASKED QUESTIONS
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Frequently asked questions
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Frequently asked questions when you buy appliance insurance
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What is appliance cover?Appliance Cover protects the appliances that you can’t do without! In the event of a breakdown, having appliance protection plan will safeguard your electrical, domestic and household appliances including: your cooker, dishwasher, oven, fridge freezer, washing machine and more.
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Do I need appliance cover?Our home appliances assist us all in carrying out our essential household functions such as cooking, cleaning and food preservation. Thus, being protected by Coverwize's appliance cover plans will mean that you do not have to go without your fridge freezer, washing machine or cooker for long periods of time whilst waiting for them to be fixed, or until you purchase a new one. Appliance repairs and replacements can be costly and stressful which is why it is in your best interest to be protected. When your tumble dryer breaks down or your cooker stops working, the last thing you want is an expensive bill for a repair or a replacement. You can opt to steer clear of this hassle with Coverwize's wide-range of appliance cover plans.
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How many appliances can be covered in one policy?You can cover as many appliances as you like under one policy. Thus, the number of items you choose to cover is unlimited.
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Do I need proof of purchase?Yes, it is required that you provide proof of purchase for every appliance you cover with us to better assist us consider a claim
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How do I claim?You can claim by reporting any fault to us by calling us on 0333 577 5475, using our live online chat or by sending us an email. Our helpful and friendly team can be reached over the phone anytime between 9am and 7pm on weekdays and from 10am-4pm on Saturdays. Subject to the age of the appliance and policy terms there may be an excess fee applicable.
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What should I do if I am not happyShould there ever be an occasion that you are not satisfied with the service we provided and feel that we did not honour our commitments made to you, we will do everything we can to deal with the situation quickly and fairly. If you feel that we failed to deliver our promise made to you, you can complain by simply giving us a call on 0333 577 5475 or email us at admin@coverwizeuk.com. Alternatively, you can write to us and we will ensure that your complaint is dealt with promptly. Please see our address below: Coverwize UK Ltd Laurel Cottage London Road Uckfield TN22 2EA
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If I claim what will my appliance be replaced with?If your appliance stops working as a result of an unforeseen event, we will send an experienced engineer from our UK-wide network straight to your doorstep. Our trusted engineers will do the best they can to fix your appliance but if the item is deemed beyond economical repair, depending on the age of your appliance at policy inception, we will contribute towards a like-for-like replacement based on the specification of your original item.
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Are my belongings covered if my washing machine/fridge-freezer break?Our Appliance cover policies protect you in the event of a breakdown including mechanical and electrical issues as well as parts & labour. The contents within your fridge-freezer/freezer or clothing in your washing machine are not covered with appliance cover.
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What is Price Match Promise on appliance cover plans?Our price match promise on appliance cover plans means that if you can find the same cover level at a lower price elsewhere we will match it up to 14 days after your purchase date, subject to terms and conditions. You just need to inform us of the provider, the cover level and price. In the event of this scenario, please email the details to enquirie Once verified we will simply refund the difference.
Important information regarding our help and advice
We try to make the advice on our website (www.coverwizeuk.com) as useful and reliable as possible. However, the purpose of this advice section of the website is to provide homeowners and private landlords with general guidance and useful tips only. It doesn't necessarily deal with every important topic or cover every aspect of the topics with which it deals and might not be relevant or appropriate in all circumstances. It is not designed to provide professional advice or financial advice and should not be relied on as such.
If in any doubt, you should consult an appropriately qualified expert for specific advice before acting on any of the information contained in the advice section of the website. You should never attempt to carry out any activity which may put you or others at risk or which may cause damage to your or anyone else's property. The activities described shouldn't be attempted by anyone under the age of 18, or the inexperienced. Some activities such as those involving gas or electricity should only be carried out by qualified professionals. Always read and follow any relevant manuals and safety instructions. Also, if you have insurance cover you should check that your cover isn't invalidated by undertaking work yourself. We do not and cannot advise on planning permission or building regulation issues.
To the extent permitted by law, we accept no responsibility (including loss, damage or injury) for your use of the advice on our Website. For further information on your use of the website, please see our Terms of use.
